1)Q:Are you a factory or a trade company? A:We are the factory.
2)Q:Where are your products distributed? A:Our products are distributed all over the world,main markets are Europe,North America, the united Arab emirates, Africa and so on.
3)Q:How about your warranty? A: Our warranty is 12 months. Normally, the general after-sale service may be as below: 1) The technical support is permanent. 2) The paid spares parts could be provided at any time. 3) We have dealers in some countries to offer compensable service.
4)Q:Which port is the nearest ? A:Shanghai, Ningbo, Guangzhou, Shenzhen
5)Q:What's your lead time ? A:Normally 20-30days after we receive your deposit.
6)Q:Logistics? A:1.Sea Shipment; 2.Air Shipment; 3.Transport by car or train; 4.Express:DHL,UPS,TNT.